About us
Synergy is a privately-held S Corporation, owned by Charles A. Slaughter, III and John H. Crawford, and based in San Antonio, Texas.

Synergy has been providing inmate telephone services to correctional facilities since 1995. We have been providing public pay telephone services to government and private agencies for 15 years.

Synergy also provides payment kiosks to correctional facilities and voicemail services in conjunction with the inmate telephone services. We are expanding our operations to include electronic monitoring and video communications.

We provide these services with our partners Telmate.

Synergy takes the position that the product we provide to our customers is service and that the technology—the inmate calling platform and associated systems—exists to support that core mission. Our goal is to provide a smooth-running inmate telephone system that supports the investigators and facility staff, rather than adding to their workload.

Synergy can provide a level of service to agencies with unique requirements that a larger company cannot, simply because we do not have the bureaucracy of a large company. We also do not have thousands of clients. Each account is important to us and will receive personal attention. This is one of the advantages that the agency will receive by contracting with a flexible, privately-owned company.

The company owners are directly involved in all stages of installation, training, managing each account and ensuring that our clients are well served. Most calls to our office or Hot Line are fielded on the first ring. We answer our phones personally, without any automated voice prompts to go through. Service calls are usually resolved within a few hours—often within minutes! The owners are almost always available in the office or by cell phone 24/7 to deal with any issues that require extra attention.

Synergy operates phones at county jails, private jail facilities, and correctional and detention centers of various sizes. Clients include the City of San Antonio and several Texas counties, the Correctional and Remand Centres for the Alberta Solicitor General and Public Security, and inmate telephone services for the Department of Corrections, Public Safety and Policing for the Province of Saskatchewan.

Synergy also installs, manages, and services smart payphones in numerous locations throughout the country.
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